Privacy Policy

911 Analytics ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it when you use our mobile application and web platform (the "Service"). The Service is operated by Taylor Made Designs, LLC.

1. Information You Provide

When you use the Service, we collect information you submit directly:

• Account details: name, email address, phone number, fire department affiliation, rank, and assigned station.
• Department operational data: run reports, training records, apparatus status, checklists, pre-plans, dispatch logs, and similar records.
• Photos, attachments, and notes you upload to the Service.
• Messages you send through the in-app messaging features (broadcasts and direct messages).
• Poll and survey responses (which may be recorded anonymously when the poll is configured as anonymous).

2. Information Collected Automatically

• Device information. Device type, operating system, app version, and a push notification token used to deliver alerts.
• Activity data. Last login time, last app open, and audit logs of significant actions (e.g., locking a run report, deleting a record).
• Authentication tokens. Stored securely on your device using platform-provided secure storage (iOS Keychain or Android equivalent).

3. Location Information

When you use response features, the app may collect your device's geographic location to support situational awareness during an active dispatch. Specifically:

• When you declare a response to an active incident, your location at that time may be captured and associated with your response record.
• While you are responding, location updates may continue in the background (when the app is not in the foreground) so that your position remains current while you are driving. On iOS, the system displays a persistent indicator while this is occurring. On Android, a persistent notification informs you that location is being shared.
• When using apparatus kiosk mode on a vehicle device, the apparatus's location may be transmitted to support response coordination.

How long location is collected. Location is collected only while you are actively responding to an incident, or while an apparatus kiosk is on an active dispatch. Location is not collected when no active dispatch is in progress.

Visibility. Location data is visible to authorized members of your fire department only. It is not shared with other departments (except in mutual-aid situations, where the host department of the incident may see responding mutual-aid units), advertisers, or unaffiliated third parties.

Your control. You may revoke location permissions at any time through your device's settings. Doing so disables location-dependent features (such as your map pin appearing for other responders) but will not prevent you from using other parts of the app, declaring a response, or appearing on the responder roster.

4. Camera and Photo Library Access

The app requests camera and photo library access solely to allow users to upload photos for apparatus records, pre-plans, run report attachments, and equipment issue reports. Photos are stored securely and accessible only to authorized members of your department.

5. Information Received from Third Parties (Dispatch Ingestion)

To support automated run report creation, your department may forward dispatch information from your Computer-Aided Dispatch (CAD) provider to the Service. This information may include incident addresses, incident types, caller names and phone numbers, and incident narratives. We process this information solely to create and maintain run reports for your department.

6. How We Use Information

• To provide fire department management services (run reporting, training records, apparatus status, response coordination, messaging).
• To send notifications about dispatches, training, equipment issues, and department broadcasts.
• To authenticate you and protect the security of your account.
• To diagnose technical issues and improve the platform.
• To comply with legal obligations.

7. Confidentiality

All department data — including operational records, location data, dispatch information, and messages — is treated as confidential. Access is restricted to authorized members of the department that owns the data, and to service providers (listed below) operating the platform under appropriate confidentiality terms. We do not sell your personal information, and we do not use department data to target advertising.

8. Service Providers (Sub-Processors)

We rely on the following service providers to operate the platform. Each is engaged under terms requiring them to safeguard data and use it only to provide services to us:

• Hosting & infrastructure: Render, Cloudflare, Google Cloud (storage and authentication services).
• File and image storage: Cloudflare R2, Google Cloud Storage.
• Email delivery and ingestion: Mailgun.
• Push notifications: Firebase Cloud Messaging (Google), Apple Push Notification service.
• Mapping and geocoding: Mapbox, Geocodio.
• Weather data: Apple WeatherKit.

9. Data Security

We use industry-standard encryption in transit (HTTPS) and at rest. Authentication tokens are stored on your device using platform-provided secure storage. Access to production systems is restricted and audited. No system is perfectly secure, but we work to safeguard your data and to respond promptly to any incident.

10. Data Retention

We retain department data for as long as your department maintains an active subscription. If your subscription is cancelled, your data will be available for export for up to ninety (90) days, after which it may be permanently deleted. Some records (such as audit logs and aggregate usage statistics that do not identify individuals) may be retained longer where required for security, accounting, or legal purposes.

11. Your Choices and Rights

• You may request to access, correct, or delete personal information about you by contacting us.
• You may revoke camera, photo, and location permissions through your device's settings.
• You may opt out of non-essential push notifications through the app's settings or your device's notification settings.
• You may log out at any time, which clears authentication tokens and push notification tokens from your device.

12. Children

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has provided us with personal information, please contact us so we can take appropriate action.

13. Security Incident Notification

If we become aware of a security incident that materially affects your data, we will notify your department's primary contact without undue delay, consistent with applicable law.

14. Cookies and Analytics

The web platform uses session cookies that are necessary for authentication and the basic operation of the Service. We do not currently use third-party advertising or marketing analytics on the platform. If we add analytics in the future, this Policy will be updated.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or through the Service. The "Last updated" date at the top of this Policy reflects the most recent revision.

16. Contact Us

Questions about this Privacy Policy or how your data is handled? support@911analytics.com